Call Center

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CALL CENTER

Call center is a system which can receive and transmit a large volume of phone calls. Call center is a centralized office in the company to receive and answer customers’ calls, providing information to customers, used for telemarketing and customer service.

 

INBOUND CALL CENTER

Receive and handle incoming calls (initiated by customers) to the Call Center.

Suitable for:

  • Customer service.
  • Consultation and handling customers’ inquiries.
  • Technical support.
  • Sales.

OUTBOUND CALL CENTER

Call Center’s staffs initiate calls to customers. Suitable for

  • Customer service.
  • TeleSales.
  • Consultation on financial insurance.